The phrase identifies a selected kind of literary work. This style sometimes focuses on pivotal interactions or experiences that considerably form a person’s notion, understanding, or trajectory. For instance, such a publication may element crucial customer support encounters that decide an organization’s status.
These books supply helpful insights into decision-making processes and the impression of actions in high-stakes conditions. They usually present sensible frameworks for analyzing and enhancing crucial factors of contact or service supply, drawing upon real-world examples and case research. Traditionally, these narratives have served as influential guides for organizational administration and private growth.
